30+ International Websites for Parents of Children affected by Autism Spectrum Disorder (ASD) (updated)

Naomi Mc Laughlan

When my youngest daughter was diagnosed at age 3, I found it difficult to find resources that I could use to understand the diagnosis better and to find guidance on how to approach the new life change overall. Although I was initially given some booklets about Autism, I still had many question unanswered. I was looking to find websites and articles about:

  • Diagnosis Information
  • Day-to-Day Life
  • Dietary Advice
  • Parents Chats & Communities
  • National and International Societies
  • Education & Work
  • Strategies
  • Therapies
  • Games & Play work
  • How to access Grants
  • Charities & NGOs
  • Family Support Hotlines
  • Links to further help

Autism Awareness NaomiMcLaughlan

Then after hours and hours of research I felt that it was a pity that there wasn’t a list or directory at the time that I could access instead. As each child is so unique in its own right and methods and strategies which are available today vary so much, I…

View original post 563 more words

Advertisements

Customer SERVICE Lessons to be learned from the #UnitedAirlinesAssault

#UnitedAirlinesAssault

Without exaggerating it brought tears to my eyes when I initially saw the video of the elderly men being dragged through the airplane, while bleeding from his mouth and screaming. The violence in the scene is extremely saddening!

How can a PAYING CUSTOMER be treated in this manner? What was his offence? Having bought a ticket from United Airlines, all he wanted to do was to take the flight he booked and payed for, right?!

Also, after reading up on the story and finding out that he is a doctor who explained that he needs to see patients the next day, therefore cannot be late for work and refused to VOLUNTEER to leave the OVERBOOKED plane, I was even more shocked about the entire incident.


So what Customer Service lessons can be learned from the #UnitedAirlinesAssault ?

  1. OVERBOOKING a plane is BAD FOR BUSINESS, as it will (always) leave somebody behind – a paying customer who will think twice of choosing the company again!
  2. ASKING FOR VOLUNTEERS to leave the plane is ALSO BAD FOR BUSINESS, as customers expect the service to be completed not to be asked to stay back!
  3. VIOLENTLY FORCING A PAYING CUSTOMER OF A PLANE, to allow personnel to take the freed-up seats is REALLY, REALLY BAD FOR BUSINESS, as the world is watching and reacting to it (e.g. #Shitstorm #UnitedAirlinesMottos)!!!
  4. LACK OF EMPATHY FOR A VIOLENT INCIDENT, is BAD FOR BUSINESS TOO! Even if a laaaaaaaate apology follows the initial ‘not our fault’ statement!

Dear United Airlines,

Would it have been possible to book seats for personnel initially, to avoid this situation in the first place?

Would it have been possible to book a ticket for the VOLUNTEERS or personnel on another airline, so that the passengers / personnel would arrive at their destination still on time?

Would it have been possible to NOT VIOLENTLY FORCE A PAYING CUSTOMER of the plane?


4 Customer Service quotes that may INSPIRE YOU #UnitedAirlines

“The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.” – Richard Branson

“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” – Jeff Bezos

“Make the customer the hero of your story.” – Ann Handley

“Customers don’t expect you to be perfect. They DO expect you to fix things when they go wrong.” – Donald Porter

 

What did You think of the incident? Leave me your comments below.

All the Best,

Naomi xxx

P.S.: Treat ALL your Customers & Clients with RESPECT!

 

Ultimate Success Smackdown!

Ultimate Success Naomi Mc Laughlan

Goal setting is the true secret to success in any area of life. But although setting a goal may seem simple, achieving it is usually another question altogether.

Why is that?

Because you will never achieve your goals unless you: (1) know exactly what you want, (2) are passionate about your goal, and (3) have a solid, realistic plan of action. This is what marks the difference between nebulous dreams and wishes – and truly achievable goals!

Many obstacles and challenges will fly right in your face when you’re going after a goal.

Here are 5 Time-tested Methods that will Help get the Success You Deserve;

1. Know exactly what your goal is

Your first job is to discover exactly what your goal is. What will achieving that goal really look like? Be as specific as possible about exactly what your desired end result is. Your success will be a measure of your clarity – since an achievable goal plan cannot be created around a nebulous “dream.”

If your goal is to create a more successful business, what will that look like? Are you thinking in terms of simply hiring someone else to give you more free time? Are you looking for a very specific monthly profit? Or can your goal be best expressed in terms of a certain lifestyle?

Regardless of what you want, the best way to get it is to first clarify exactly what you want in as much detail as possible. This can be hard work. But without a clear mental picture, you’ll never have the focus required to achieve your goal.

2. Be willing to pay the opportunity cost aka “entry fee”


Success takes dedicated planning and effort. In a way it’s like building a house. In the beginning all you have is a rough concept. Then you develop a complete set of plans – and you immediately move closer to success. The same is true of creating a better lifestyle, or a more successful business.

But there’s always an *entry fee* to be paid for success.

The entry fee?

Creating more success in your business may mean less recreational time. Writing your own book may require less TV. Being closer to your children may require adjusting your work or social activities.

It’s the “full glass” deal. If your life (your time) is already full to the top, there’s no room for something new. The entry fee is carving out the time to create that something new.

3. Focus on your goal every day

I’m sure you probably want to achieve your goal as fast as possible. That’s why clear mental focus is so very important.

Consistent daily focus is absolutely necessary to “burn in” the new neural pathways you need to create your new goal. Without daily focus, the old mental habits that have kept you from your goal will continue to take over.

This happens automatically – since these old habits replay 24/7 deep in your subconscious mind. The only way to override subconscious anti-success messages is to consciously focus on what you DO want – and build new neural networks!

That’s why success is an every-day event.

Re-commit to your goal every day. Don’t let your goal take a back seat to the daily tasks and distractions that will try to take over. Life WILL try to get in your way. Just get, and stay, on course every day. Focus on your goal, and on success!

4. Get passionate

One of the most powerful tools in your “success tool box” is having real passion for your goal.

Why passion?

Because intense passionate desire for your goal will help you burn in those new neural pathways even faster. Many, many scientific studies have shown that intense emotion (passion) is a key success tool.

PLUS (and this is really a *big* plus), intense passion will also help you rapidly override any inappropriate old “failure messages” stored in your subconscious mind.

5. Take consistent action

In many ways, actually taking action can be the most difficult step. Successful goal achievement is built by taking one small action after another.

Let me know what you think!

All the Best,

Naomi

P.S.: Book Your 1st Business or Multimedia Marketing Strategy session today!

Happy International Women’s Day – #BeBoldForChange

Happy International Womens Day Naomi Mc Laughlan

Hey Beauty,

Are you the celebrating International Women’s Day?

Are you Bold for Change?

I hope you are, not just because that’s is this year’s motto…

Many women, myself included, often feel under enormous pressure, including having to be pretty and smart, a good daughter and sister, a great mum and an amazing wife, all at the same time…and yet, I guess what we all need to hear is that WE ARE #ENOUGH!

In light of today’s special day, as well as part of my #GlobalGoal campaign, I have created a 4-part series on “Support Global Goals Equal Rights of Education” for girls and women. Enjoy 😉

Therefore, it is up to all of use to help forge a better working world, one that is more inclusive, a gender equal world!

All the Best,

Naomi xxx

P.S.: Have you #Read or #Listened to my latest International Amazon Bestseller yet? Learn How to apply Global Goals to Your Business today!

HOw to Apply Global Goals to Your Business Image collage Naomi Mc Laughlan

No Phone & No Refund!!! EBay & PayPal Error – Lesson in BAD CUSTOMER SERVICE

paypal-pending-until-error-no-money-no-phone-no-refund-naomi-mc-laughlan-screenshot

Let me tell you how I have received the MOST Outrages Customer Service EVER (by the way the issue is still not resolved, so I am warning every customer’s in good faith of purchasing something right now over both platforms!

I purchased a phone on the 15th February 2017, a seller refurbished LG G3, for my son for £105,99, via EBay. Although the phone was advertised as “Grade A -‘Great Working Condition’ – 12 Month Warranty – UK seller”, the Wi-Fi would not connect. I contacted the seller, requested a return due to the error, which he accepted and I send the phone back.

The return process seems to work all fine until then…

I waited for the refund…but nothing happened.

I contacted PayPal three times via phone, as well as via email and each time I was told that the refund is in process and I should receive my money back no later than the 1st March.

Today, I contacted PayPal once again, and was seriously asked by the advisor “So you NEED your money back?” Oh so is it wrong to want money back on a rightfully refunded item then???

The lady could give me no date, but shared with me that I am not the only customer waiting on a refund, as ALL refunds around the 15 February 2017 are put on hold or ‘Pending’ due to a technical issue, which may or may not be resolved soon. When I asked her for a specific date, I could expect my funds to be back in my account, she could not state a date, as she said she did not want to disappoint me.

OMG!!! Seriously?!! Customer Service at its finest!

I also contacted the seller today, but no response yet.

Next, I contacted EBay, only to be told by the customer advisor that there is not much they can do, as in their system the case is closed and I have received my refund on the 22nd. NOT!!! He actually gave me a Payment Transaction ID and asked me to contact PayPal again, so that they can help me ‘locate’ the refund in my account summary!!! Really? So all I need is a code and THEN I can SEE the transaction???

Nope, of cause not. Because there has NEVER been a REFUND! —PENDING UNTIL….

paypal-pending-until-error-no-money-no-phone-no-refund-naomi-mc-laughlan-screenshot-2-pending-until

If you run a business with such dreadful customer service, be advised; customers may WARN others about the really, really bad experience and may chose other service providers for their next transactions instead!!

Have you ever experienced any issues with EBay or PayPal, I am happy to hear about it, so leave me your comments below! If we don’t call out bad service, IT WILL NEVER CHANGE!!!

Will keep you updated.

Until then.

All the Best,

Naomi xxx

Beat your Competition

beat-naomi-mc-laughlan

Whether you run your own business or you are an employee, doesn’t really matter if you seek to stand out from the crowed, because you will be rewarded either way.

Our working environment has become ever so competitive, hence globalisation which has brought us positive advantages, as well as challenges. Outsourcing work to overseas locations has become the norm and that has the side-effect of many local employees having been laid off. Or, you find that some business to business (B2B) deals are now made with firms which are able to offer lower prices than you, as their general operational costs are lower, especially HR costs. And yet, this is your chance to shine; simply by improving your skills, knowledge and resilience.

You can beat your competition by making yourself non-replaceable. If you complete tasks at a better quality, at an increased speed and in an overall professional manner, you will indeed have greater opportunities to get promoted faster and keep your employer not only happy but also positively impressed or create raving fans of your products and services and retain happy customers and clients.

Here are 5 Rules on How to Beat your Competition

1. Use all the time at work, to actually work. Don’t stay longer than agreed upon at lunch time or delay delivery of your products or services.  Be punctual at all times.

2. Plan ahead and finish tasks as planned. Try to be on top off all activities, at all times.

3. Educate yourself. Stay informed about what is going on within your company, as well as within your sector and industry. Become the ‘Go-to’ person in your field.

4. Invest time and other resources to improve your skill set and knowledge base. Take part in all internal training events, participate in seminars and workshop that can teach you industry specific expertise.

5. Plan your future consistently. Where would you like to be one year from now? If you want to be promoted or grow your business, learn about what you need to do in order to get that promotion or increase your customer base, grow your market or even diversify your product or service line.

Let me know what you think in the comment section below.

All the Best,

Naomi xxx

P.S.: Don’t forget to LIKE COMMENT FOLLOW & SHARE

P.P.S.: Do you want to GROW Your Business? Great! Achieve your dream faster and more efficient; Book your first strategy session today!

 

Unlock Your Natural Creativity

creativity-naomi-mc-laughlan

We all have the power to be creative. It’s part of our natural make-up as human beings. The trouble is that, too often, we sabotage our natural creativity. Lack Creativity? …

Here are 7 Ways to Unlock Your Natural Creativity

1. Don’t Make Assumptions.

Assumptions are examples of lazy thinking. We simply don’t wait to get all the information we need to come to the right conclusions.

Tip: When you feel yourself wanting to draw conclusions, just wait until you have all the information.

2. See Things from Other Points of View.

A truly open mind is willing to accept that, not only do other people have other just as valid points of view from theirs, but that these other points of view may be more valid.

Tip: Don’t have a monopoly on how things are. Things aren’t always what they seem. Be ready to consider other points of view.

3. Avoid Yo-Yo Thinking.

Some people tend to have a tendency to swing from a highly positive mood one minute to a highly negative one the next, all because of what they see in front of them. It’s like a yo-yo: up one minute, down the next. It’s far healthier to stay neutral and not let emotions get the better of you.

Tip: Remember that things are rarely as good – or as bad – as you think they are.

4. Get Rid of Lazy Thinking Habits.

Habit can be a major stumbling block to clear thinking and another example of laziness.

Tip: Don’t think that, just because things happened in a certain way once before, that they will happen like that again.

5. Don’t Think Like an Old Person, Think Like a Child.

Research shows that the number of synapses, or connections, in the brain is greater in a child of two than in an average adult. The reason for this is that, while a child of two has no limiting world view, as adults we do. It’s like a sculptor who starts off with a large block of clay, more than he needs, and then gradually removes the clay as he moulds his sculpture. If we use our brain like a child, accepting everything without judgment, we can actually halt and reverse the brain ageing process.

Tip: Don’t worry about the myth of age. With the right stimulus and a passion for learning, you can actually improve your brain’s powers.

6. See The Detail as well as The Big Picture.

You may know the poem by John Godfrey Saxe called “The Blind Men and the Elephant”. This tells how six blind men of Indostan go to see an elephant and each try to work out what it is from touching it. One blind man touches the tusk, another the trunk, another the tail, and so on. Of course, not being able to see the whole elephant, they come to wildly different conclusions.

Tip: Try to keep the big picture in front of you while looking at details. It will help to put everything in its proper place and context.

7. Think for Yourself.

Taking time out to think is still frowned on in many organizations that prize activity over creativity. People who work in creativity-constrained organizations are likely to think the way they are supposed to think, or as others think, or as has always been the way to think. It’s like the blinkered thinking that Hans Christian Anderson describes in his story of “The Emperor’s New Clothes”. Everyone in the land refuses to see that the emperor is naked and has been duped into believing he is wearing a splendid costume for his coronation. Only a young boy who has been ill and not party to the cultural brainwashing can see the truth and cries out: “Look, everyone, the Emperor is wearing no clothes!”

Tip: Don’t let others tell you how to think. When others ask your opinion, tell it to them straight.

Once you make these 7 techniques part of your habitual thinking patterns, you will amaze yourself with how easy it is to come up with fresh, innovative and creative solutions to all of life’s problems.

Let me know what you think in the comment section below!

Please LIKE > COMMENT > FOLLOW & SHARE

All the Best,

Naomi